Privacy policy

At Scent India, your privacy is our top priority. Whether you’re exploring our fragrance collections, booking an Odyssey experience, joining a workshop, or placing a gifting order, we want you to feel confident about how your information is handled.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

Information We Collect

When you interact with Scent India, we may collect certain information to help us provide a smooth and personalized experience.

Information You Share With Us

You may provide details such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Corporate gifting requirements
  • Workshop or event booking information
  • Messages or inquiries submitted through our forms or customer support

This information is collected when you:

  • Place an order
  • Contact us
  • Subscribe to updates
  • Book workshops or experiences
  • Submit gifting or private label inquiries

Information Collected Automatically

When you browse our website, certain information may automatically be collected, including:

  • Device and browser type
  • IP address
  • Website activity and browsing behavior
  • Pages visited and time spent on the website
  • Cookies and analytics data

This helps us improve website performance, understand customer preferences, and enhance your shopping experience.

How We Use Your Information

We use your information thoughtfully and only where necessary to operate and improve our services.

Your information may be used to:

  • Process and deliver orders
  • Manage gifting requests and custom orders
  • Confirm workshop or Odyssey bookings
  • Respond to customer inquiries
  • Share important updates regarding your purchases or experiences
  • Improve our website, products, and customer experience
  • Send curated updates, launches, or promotional communication (only when appropriate)

Gifting, Workshops & Experiences

As Scent India offers curated gifting experiences, workshops, fragrance journeys, and bespoke services, some information may be collected specifically for:

  • Event coordination
  • Guest communication
  • Personalized gifting requirements
  • Corporate or wedding gifting arrangements
  • Workshop participation management

We only collect information relevant to providing these experiences smoothly.

Sharing of Information

We do not sell your personal information.

To operate our business efficiently, we may share limited information with trusted service providers such as:

  • Payment gateways
  • Shipping and logistics partners
  • Website and hosting providers
  • Analytics and marketing platforms
  • Customer support tools

These partners only receive the information necessary to perform their services securely and responsibly.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our site.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Enhance browsing experience
  • Analyze visitor activity
  • Offer relevant recommendations and marketing

You can choose to disable cookies through your browser settings if preferred.

Marketing Communication

If you choose to subscribe to our updates, we may occasionally send information about:

  • New launches
  • Limited edition collections
  • Seasonal gifting collections
  • Workshops and experiences
  • Special offers and events

You can unsubscribe from marketing emails at any time.

Data Protection & Security

We take reasonable steps to protect your information and maintain secure systems for transactions and communication.

While we strive to use commercially acceptable methods to safeguard your information, no online platform can guarantee absolute security.

Your Choices & Rights

You may request to:

  • Access your personal information
  • Correct or update your details
  • Opt out of marketing communication
  • Request deletion of your information where applicable

For any privacy-related requests, you may contact us directly.

Third-Party Services

Our website may contain links or integrations with third-party platforms. These services operate independently and have their own privacy policies.

We encourage users to review their policies when interacting with external platforms.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services, operations, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Contact Us

Scent India
Email: scent.web@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 5:00 PM IST