Customer Support
At Scent India, we’re committed to creating a smooth and thoughtful experience for every customer — from fragrance discovery to gifting, workshops, and bespoke experiences.
If you need assistance with an order, booking, gifting inquiry, workshop, or product-related question, our team is here to help.
How Can We Help You?
You can contact us regarding:
- Order tracking & delivery updates
- Product inquiries
- Gift set recommendations
- Corporate & wedding gifting
- Workshop & Odyssey bookings
- Customization requests
- White/Private Label inquiries
- Returns or damaged products
- General support & feedback
Contact Information
Email Support
scent.web@gmail.com
Customer Support Hours
Monday – Saturday
10:00 AM – 5:00 PM IST
Response Time
Our team aims to respond to all customer queries within 24–48 business hours.
Response times may vary during festivals, launches, or high-volume periods, but we always do our best to assist you as quickly as possible.
Order Support
When contacting us regarding an order, please include:
- Your Order Number
- Registered Email Address
- Contact Number
- Brief description of the concern
This helps us assist you faster and more efficiently.
Workshop & Experience Support
For Odyssey experiences, workshops, and event-related bookings, our team can assist with:
- Booking confirmations
- Event coordination
- Guest management
- Customization discussions
- Rescheduling requests
- Corporate & private event inquiries
Corporate & Bespoke Gifting
For bulk gifting, wedding gifting, festive hampers, or bespoke fragrance experiences, please share your requirements with our team, including:
- Occasion or event type
- Quantity required
- Delivery timelines
- Customization preferences
We’ll be happy to curate something thoughtful and memorable for your brand or celebration.
Feedback
Your experience matters to us.
We always welcome suggestions, feedback, and ideas that help us improve our products, services, and experiences.
Thank you for being part of the Scent India journey 🌿