FAQs

Orders & Shipping

How can I place an order?

You can place an order directly through Scent India by selecting your preferred products and completing the checkout process.

Do you offer delivery across India?

Yes, we currently offer delivery across India. Delivery timelines may vary depending on your location and order type.

How can I track my order?

Once your order is dispatched, tracking details will be shared through email or message on your registered contact details.

How long does shipping usually take?

Standard orders are usually processed within a few business days. Delivery timelines may vary during festive seasons, launches, or customized gifting orders.

Can I cancel my order?

Orders can only be cancelled before they are processed or dispatched. Once shipped, cancellations may not be possible.

Returns & Refunds

Do you accept returns?

Due to the nature of fragrance, aromatherapy, and customized gifting products, we generally do not accept returns on opened or used products.

What if I receive a damaged or incorrect product?

Please contact our support team within 48 hours of delivery with photographs and order details. Our team will review the issue and assist you accordingly.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days, depending on your payment provider or bank.

Products & Fragrances

What products does Scent India offer?

We offer a curated range of:

  • Attars & perfumes
  • Home fragrance products
  • Aromatherapy collections
  • Luxury gift sets
  • Home care & décor products
  • Festival & wedding gifting collections
  • Bespoke fragrance experiences

Are your fragrances suitable for gifting?

Absolutely. Many of our collections are specially designed for premium gifting, festive hampers, weddings, and corporate occasions.

Do you offer customized gifting?

Yes, we offer bespoke gifting solutions for:

  • Weddings
  • Corporate gifting
  • Festive hampers
  • Events & celebrations
  • Brand collaborations

Customization options may include packaging, fragrances, themes, and curated experiences.

Workshops & Odyssey Experiences

What is the Scent India Odyssey?

Odyssey is our experiential fragrance journey designed to create immersive and memorable scent-led experiences through workshops, activities, and curated events.

What types of workshops do you conduct?

We conduct workshops and fragrance experiences for:

  • Corporate events
  • Team-building activities
  • Weddings & celebrations
  • Festivals
  • Private gatherings
  • Brand activations

Can workshops/odyssey be customized?

Yes. We can customize themes, experiences, décor elements, and fragrance concepts based on your event requirements.

Do you travel for events?

Yes, we are open to outstation and destination events depending on availability and event requirements.

Corporate & Private Label

Do you offer corporate gifting solutions?

Yes, we provide curated corporate gifting collections for employee gifting, festive gifting, events, launches, and client experiences.

Do you offer White Label or Private Label services?

Yes, we offer White/Private Label services for selected fragrance and lifestyle product categories. You can contact our team to discuss your requirements.

Customer Support

How can I contact Scent India?

You can reach us at:

Email: scent.web@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 5:00 PM IST

How long does customer support take to respond?

Our team usually responds within 24–48 business hours.

Can I get assistance choosing a gift or fragrance?

Yes. Our team would be happy to help you choose suitable gifting options or fragrance collections based on your occasion or preferences.